Privacy Policy

At NeoScratch, your privacy is not an afterthought — it is a core design principle. This Privacy Policy explains what personal information we collect when you visit our website (neoscratch.com) or engage with our services, how we use that information, and the rights you have regarding your data.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

This policy was last updated on April 8, 2026.

We collect the following categories of information:

Information you provide directly

Information collected automatically

We do not collect sensitive personal data such as government IDs, financial account numbers, or health-related information.

We use the information we collect to:

We will never sell your personal data. We do not use your data for automated profiling or decision-making that produces legal or similarly significant effects without explicit consent.

We share data only where strictly necessary:

Service providers: We use trusted third-party tools (e.g., Vercel for hosting, email delivery platforms) that process data on our behalf under strict confidentiality and data processing agreements.

Legal requirements: We may disclose information if required by law, court order, or to protect the safety and rights of NeoScratch and its users.

Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred. You will be notified prior to such a transfer.

We do not share your information with advertising networks or data brokers.

We use minimal, privacy-respecting cookies:

Essential cookies — Required for the website to function properly (e.g., theme preferences). These cannot be disabled.

Analytics cookies — Used to understand aggregate traffic patterns and improve the site (e.g., page views, session duration). These are anonymous and contain no personally identifiable information.

We do not use third-party advertising or cross-site tracking cookies.

You can control or delete cookies through your browser settings at any time. Disabling essential cookies may affect site functionality.

We implement industry-standard safeguards to protect your data:

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal data only for as long as necessary:

You may request deletion of your data at any time (see "Your Rights" below). Upon verified request, we will delete or anonymise your data within 30 days.

Depending on your location, you may have the following rights:

• Right to access — Request a copy of the personal data we hold about you

• Right to correction — Request correction of inaccurate or incomplete data

• Right to erasure — Request deletion of your personal data

• Right to restriction — Ask us to limit how we process your data

• Right to portability — Receive your data in a structured, machine-readable format

• Right to object — Object to processing based on legitimate interests

To exercise any of these rights, email us at customerservice@neoscratch.com. We will respond within 30 days. You may also lodge a complaint with your local data protection authority.

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out:

NeoScratch

Kigali, Rwanda

📧 customerservice@neoscratch.com

📞 +250 792 734 752

We are committed to resolving any privacy concerns promptly and transparently. Thank you for trusting NeoScratch with your information.